EASY EXCHANGES & RETURNS FOR POLITE CUSTOMERS

Contact us on email: [email protected]

Call us on: 011-35561617 (12.30 a.m. to 5.30 p.m.) Monday to Friday . After office hours or on holidays, you can leave a message on the same number; we shall get in touch with you. Our Dubai,Assam and Delhi offline stores are not responsible for any online order exchanges and returns.

Delivery Period: Please expect to receive your Indian shipments between 4-6 working days for (metro cities) & respectively and Please expect to receive your international shipments between 10-14 working days.

Shipping Policy: Shipping cost to anywhere in India is Free on every shipment. Shipping cost to anywhere outside India will be flexible depending on weight and country. Please expect USD$ 40 to USD$ 50 over international shipments.

Returns & Exchanges:
We at Lovebird are committed to providing our customers with a hassle-free shopping experience. We understand that sometimes the product may not meet your expectations, and you may need to return or exchange it. Therefore, we offer a 5-day return, refund, or exchange policy from the date of the order.

1.Upon receiving and examining the returned item at our warehouse, refunds for any order will be processed through Lovebird's Wallet, with the deduction of courier charges.
2.You can initiate size exchanges for the same product through the website from the My-Orders Section within a 5-day window after receiving the shipment. Please note that courier charges will apply for the exchange.
Note : "Sticking Silicons are non-returnable/non-exchangable category".
Note : "Bras can only be exchanged with Bras".
Note : "Swimwears are non-returnable".

Note : We meticulously document all forms of communication, including calls, messages, WhatsApp conversations, and other channels. Additionally, every courier package sent or received is thoroughly recorded. Any form of inappropriate speech or violation of legal policies will result in strict action, as we have an in-house legal team dedicated to handling such matters of online misconduct.
If a customer uses foul language when communicating with any of our employees, we reserve the right to immediately end the conversation or call. We are here to conduct business politely and respectfully. If you need our services, you are welcome; otherwise, there are plenty of other options in the market. We have no interest in dealing with harassing customers.

Received Damaged Piece:
At Lovebird we believe in complete customer satisfaction. If you have a defect related problem with the product, please call us at 011-35561617 so that we may assist you. We at Lovebird Lingerie records video of each and every product before dispatching online orders so that the fraudsters cannot claim on receiving a defected product.
Note : "Sticking Silicons are non-returnable/non-exchangable category".
Note : "Bras can only be exchanged with Bras".
Note : "Swimwears are non-returnable".


If you would like to make a exchange, please ship the products back to us at: If you have any further questions please give us a call at 011-35561617 (12.30 a.m. to 5.30 p.m.) Indian Standard Time. Monday to Friday. After office hours or on holidays, you can leave a message on the same number

Our Exchange center address is:
Lovebird Store (India)
Customer Service (Website),
UPSIDC Trans Delhi Signature City Ram Vihar Mandoli
Uttar Pradesh -201103
Phone num: 011-35561617

For UAE and USA Orders, Please reach out our store local numbers.

Should you decide to cancel an order, please call us at 011-35561617 (12.30 a.m. to 5.30 p.m.) Monday to Friday.

1. My order has been shipped but I still can't track it. How can I find out where it is?

Tracking information may not be activated for the first 24 hours after you receive your shipping confirmation email. If 24 hours have passed and you're still unable to track your order, please check at www.bluedart.com or www.delhivery.in OR call our help line:011-35561617(Tuesday to Friday) and leave message.

2. What is your Exchange Policy?

Lovebird has put in place no-hassle procedures to ensure that you can buy from us in confidence and Exchange the item if it is defective/different from what you ordered. Exchange can be accepted within 5 days from the date of receiving your parcel (Subject to Courier Charges). Items can be accepted as Exchange only if it is been unused, unworn, unwashed and undamaged. Exchange items will only be accepted in their original packaging, including: polyester bags, hang tags. Panties cannot be returned for exchanged due to the intimate nature of the garment. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer. All returns are manually verified and then processed.Some items like Lingerie Sets, Baby Dolls, Panties and Shapewears are non-returnable to ensure no health hazards.

3. When checking on the status of my order I received an "In Process" message. What does that mean?

"In Process" means that your order is in the early stages of shipping. The status will be updated as soon as your order is shipped.

4. How can I check the status of my order?
To check the status of your order, please click on the Check Order Status link at the bottom of any page on our website. You can also call our Help line: 011-35561617 (12.30 a.m. to 5.30 p.m.) Tuesday to Friday .

5. How can I use an Offer Code online?

Lovebird will run periodical offers only. Whenever there is an offer you can redeem the discount directly on the shopping page – where the discounts will be applied by default to your total invoice amount. For any other special offer – you will be sent a coupon code by email / sms and you can mention the same on the checkout page and avail your discount. Offer does not apply to gift vouchers, gift wraps, shipping or taxes. Offers are valid while supplies last. Please see specific offer details for complete terms and conditions, including expiration date and other exceptions. All orders are subject to verification.

6. I received a gift voucher in an email. How can I use it?

Gift Voucher can be redeemed towards online purchases only. To use your Gift voucher you must shop online and mention the code in your voucher on the coupon code box which is on the checkout page. Your gift voucher is a onetime use voucher. And as you add items to your shopping bag, we'll deduct the voucher amount from the total invoice value. Voucher amount can be utilized in parts over multiple orders.

7. Why am I not able to log in to my account?

Please remember that usernames, email addresses and passwords are case sensitive. If you do not remember your password, our Password Reminder will send you a new password to your email address. You can do it either at the sign in page or at check out. Click the forgot password button and check your email for the new password. Then fill in the password and login. Change your password immediately post login. This is to maintain your secrecy of the password. We never know your password, since it is compute generated and sent to your ID.

8. What forms of payment do you accept online?

We accept the payment through CC Avenue Gateway which provides you many options for payment. Credit/Debit Cards, Netbanking, UPI and Mobile Wallets like PayTM.

9. What's the best way to shop at www.lovebirdlingerie.com

The best way to shop at www.lovebirdlingerie.com is to go to the categories like “Search by size” and shop products of your choice. To shop better, please call our Fit advisor who will help you understand your need and help you navigate at our website.

10. Where can I find sizing information?

Go to know your size at Size Calculator